Wallace House Surgery



Opening Hours

Wallace House Surgery
Monday 8.00am - 6.30pm
Tuesday 8.00am - 8.00pm
Wednesday 8.00am - 6.30pm
Thursday 8.00am - 6.30pm
Friday 8.00am - 6.30pm
Saturday 8:00am - 12:00pm

Calton Court Surgery

Monday 8.00am - 6.30pm
Tuesday 8.00am - 1.00pm
Wednesday 8.00am - 6.30pm
Thursday 8.00am - 6.30pm
Friday 8.00am - 1.00pm

Walk-in Clinics

We are currently offering Walk-in Clinics twice each week day.
Mornings 8am - 10am
Afternoons 3pm - 5pm
This service is run by our clinical duty team, built up of GP's and Nurse Practitioners. Appointments for this clinic are not pre-bookable. If you wish to be seen in the clinics please arrive on the day either between 8am - 10am or between 3pm - 5pm. We are unable to check patients into these clinics before or after the times mentioned above.

Minor Illness Clinic

The Minor Illness Clinic runs every Monday, Wednesday, Thursday and Friday - mornings and afternoons.

Our Nurse Practitioner can see you in her Minor Illness Clinic for many conditions on the day or pre-book an appointment!

Nurse Julie has undertaken additional qualifications and training to assess, diagnose, treat and prescribe any necessary medication and has access to a Doctor if required. Suitable conditions include those listed below:

Respiratory or ears, nose and throat Coughs, colds, flu, sore throat, sinus infections, earache, hayfever, chest infection, acute/chronic asthma, acute COPD, oral thrush, mouth ulcers
Eye conditions Conjunctivitis, stye, sore eyes, itchy eyes, swollen eye lids
Musculoskeletal Minor injuries, acute back or neck sprains, acute sprains
Gynae Thrush, vaginal discharge
Urology Female urine tract infection, kidney infection, cystitis
Contraception Pill check, emergency contraceptive
Skin Rashes, animal/insect bites and stings, eczema, fungal and bacterial skin infection, athletes foot, impetigo, in growing toenail, foot and mouth, verruca/warts, boils, cold sores, shingles, nappy rash, cellulitis, acne, wound infections
Stomach Gastroenteritis (diarrhoea and vomiting), threadworms, acute constipation
Anything else Headaches, fever, minor head injuries (not on anti coagulates), dizziness

Conditions not suitable:
  • Babies under 1 year
  • Conditions over 2 weeks old
  • Routine nurse appointments for smear, travel, wound care, leg ulcers, stop smoking, ear syringing
  • Long term conditions review for diabetics, hypertension, COPD
  • Referral requests and conditions under on-going GP review
  • Breast or testicular lumps

Routine Appointments

Routine GP appointments are available to book online, over the phone, or in person at the surgery. We can offer both female and male clinicians. You may see whichever doctor you wish provided an appointment is available.

For routine nursing appointments you can either book in person at the surgery or over the phone.

Extended Hours

We offer extended hours appointments with our nursing team on a Tuesday evening and a Saturday morning.

Visit request

Visits are for housebound patients and the seriously ill. GP's can see four patients in the time they need for one visit. If you feel you require a GP visit please call the surgery at your earliest opportunity. We will triage visit requests and respond to each patient accordingly.

Making an Appointment

Consultations are by appointment, which may be booked in person, by telephone or via the internet. Appointments may be booked up to 4 weeks in advance. 

You may see whichever doctor you wish provided an appointment is available. For continuity of care it is helpful if you see the same doctor for the same problem. 

If you are unable to attend please cancel your appointment so that it can be made available for someone else. 

An appointment is for one person only. Where another family member needs a consultation, even for the same problem, please book a separate appointment.

Out of Hours GP Service

Our ‘out of hours’ service is provided by HUC (Hertfordshire Urgent Care). HUC covers practices within the area covered by
Hertfordshire CCG when the surgery is closed, after 18:30 Monday to Friday, at weekends and on Public Holidays.  For medical problems arising when the surgery is closed, that cannot wait until the next routine surgery please phone 111.

New NHS 111 Service

For urgent medical help, advice or reassurance (anything less than a 999 emergency) dial 111.

Its open 24 hours a day, with trained advisors on hand to give you immediate advice.

For more information see: www.nhs.uk/111